My good friend and "colleague" (had to throw that one in there) Tyler Crosson has gotten me hooked on the CBS drama, Criminal Minds. If you're not familiar with the show, a team of FBI Agents (also known as behavior anaylsts) work to solve crimes by way of "understanding the killer." It's got just the right pace and momentum to keep me hooked.
In an episode I watched just recently, a former agent, Max Ryan, has just authored a book on a serial killer. Although Ryan is retired, this is just one case he can't seem to solve -- despite the years and years of research he's done on this UNSUB (unidentified subject). Because this "UNSUB" hasn't struck in awhile, Ryan thinks the killer has either stopped .. or is dead. But as Hollywood would have it, the "UNSUB" is most definitely still alive.
Ryan has been around the FBI for a very long time. He's a seasoned vet of the department. He's pretty arrogant and prefers to work alone. He's not a fan of "team."
You can probably see where this is headed...
During one particular scene, shortly after the "UNSUB" has struck again, Ryan makes a snide remark in reference to working with other people who "slow him down." He's referring to the other FBI agents (who, for all intent and purposes, have solved every crime since the beginning of the season...)
One of the supervisory agents (Jason Gideon) has also been with the department for a very long time. He also worked closely with Ryan before Ryan's retirement. Gideon goes on to tell him that this team of agents are some of the most brilliant people around.
While Gideon could most certainly have chiden Ryan for asserting such an opinion, he didn't. He calmly looks at Ryan and says, "If you'll give us a chance, we want to help you."
Did you catch that?
Ryan has been studying this case for years, although he's no longer an active agent. Gideon, a current agent, understands how important this case is to Ryan. Gideon doesn't bring his fist down in pride (and insecurity) to establish his authority over Ryan; he instead empowers him.
Had Gideon responded in frustration, Ryan would still be angry .. and they would be no closer to solving the crime. But Gideon, being the suave leader he is, knows that by empowering Ryan (and communicating trust), they can ultimately fulfill their objective (of bringing down the bad guy).
So, how does this apply to everyday leadership:
Empower, empower, empower!
If you're in a similar situation (and you're the leader, of course), communicate to the person that you trust him or her. Instead of acting out of insecurity and "bringing down the iron fist" to prove your power over that person (which will only further frustrate the person and widen the relationship gap that may already exist), give the person power. If you trust him or her and have already communicated that trust (both verbally and non-verbally), they will take you for your word and buy into what you're saying. Although they're not ultimately in charge of the situation, by you giving them said power, you are saying to him or her that you value their service. If they feel valued and empowered, they'll be that much more willing to be "a part of the team."
movin' on up
14 years ago



